Returns & Refunds

RETURNING AN ITEM

  • Ducktail Raincoats wants you to be excited with your new purchase. However, if you need to return an item, please keep in mind these few important things:
  • you have 14 calendar days to return an item from the date you received it;
  • only items that have been purchased directly from Ducktail Raincoats online, can be returned to Ducktail Raincoats. Ducktail Raincoats products purchased through other retailers must be returned in accordance with their respective returns and refunds policy;
  • please make sure the item you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  • If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by sending an email to info@ducktail.eu.
  • You shall not use any faulty items after finding the fault, or we may not be able to provide a refund.
  • In case of the item(s) return, the customer is responsible for bearing the shipping costs, unless agreed otherwise.